Privacy Policy
How FEM Software Inc. collects, uses, and protects your information when you visit our website.
1. Introduction
FEM Software Inc. ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains what information we collect when you visit femsoftware.ca (the "Website"), how we use it, and what choices you have.
By using the Website you agree to the practices described in this policy. If you do not agree, please discontinue use of the Website.
2. Information We Collect
Contact form submissions — When you submit our contact form we collect your name, email address, and the message you provide. This information is used solely to respond to your inquiry.
Cookies and tracking technologies — We use cookies and similar technologies to understand how visitors use the Website and to improve your experience. See Section 4 for details.
Analytics data — We automatically collect anonymized usage data such as pages visited, time on page, browser type, and approximate geographic location (country/city level) through third-party analytics tools.
We do not collect sensitive personal information such as financial details, health data, or government identification numbers through this Website.
3. How We Use Your Information
- Respond to contact form inquiries and follow up with you
- Analyze and improve Website performance and content
- Understand visitor behaviour to provide a better user experience
- Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Cookies & Tracking
We use the following third-party services that set cookies or use tracking pixels on the Website:
| Service | Purpose | Privacy Policy |
|---|---|---|
| Google Analytics / GTM | Anonymized website analytics and tag management | Google Privacy Policy |
| Zoho PageSense | Visitor behaviour analytics, heatmaps, and feedback | Zoho Privacy Policy |
| Zoho CRM | Contact form processing and lead management | Zoho Privacy Policy |
| Cal.com | Appointment scheduling (embedded booking widget) | Cal.com Privacy Policy |
You can opt out of analytics cookies at any time via the cookie consent banner on our Website, or by adjusting your browser settings to block or delete cookies.
5. Data Sharing
We share your information only in the following limited circumstances:
- Service providers — Third-party tools listed in Section 4 that process data on our behalf under their respective privacy policies.
- Legal requirements — If required by law, regulation, or a valid legal process.
- Business transfers — In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
6. Data Retention
Contact form submissions are retained for as long as necessary to respond to your inquiry and for a reasonable period afterward in case of follow-up communication. Analytics data is retained according to the retention settings of each third-party provider.
You may request deletion of your personal data at any time by contacting us (see Section 9).
7. Your Privacy Rights
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, you have the right to:
- Know what personal information we hold about you
- Request access to or correction of your personal information
- Withdraw consent to the collection or use of your information (subject to legal or contractual restrictions)
- Request deletion of your personal information
- Lodge a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, please contact us using the details in Section 9.
8. Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. Our Website is served over HTTPS with modern TLS protocols and security headers.
No method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
9. Contact Us
If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact:
FEM Software Inc.
London, Ontario, Canada
Email: contact@femsoftware.ca
Website: femsoftware.ca/#contact
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects when the most recent revision was made. Continued use of the Website after changes are posted constitutes your acceptance of the updated policy.